Mission & Vision

• Madison Eberle, Visitor Services Assistant
• Glenna Houtz, Visitor Services Assistant
• Scott Humeston, Seasonal Garden and Landscape Assistant
• Kira Little Sky, Seasonal Garden and Landscape Assistant
• Miki Miller, Bookkeeper
• Phil Nickerson, Visitor Services Assistant
• Buster Sullivan, Visitor Services Assistant
• Becca Vasquez, Seasonal Garden and Landscape Assistant
• Byanca Young, Visitor Services Assistant

Brucemore is looking for a part-time Custodian to join the team for an average of 12-16 hours per week. This position has flexible scheduling options but must include some time outside of public tour hours. This role helps people enjoy the site by ensuring an appropriate level of cleanliness, orderliness, and safety for visitors, volunteers, and staff on a daily, weekly, monthly, and seasonal basis. This position helps minimize disruptions to the public tour schedule and plays an important role in every visit. The Custodian performs a wide range of general and specialized custodial tasks and housekeeping primarily on the interior of various visitor, staff, and mission serving buildings. Learn more.

APPLICATION DEADLINE:  Open until filled

REPORTS TO: Program and Outreach Manager

CLASSIFICATION:

• Part-Time, Hourly

WAGE RANGE: $11.00 per hour

SCHEDULE:

• Start date to be scheduled October 1st
• 12 – 15 hour weekly commitment required; up to 28 hours available per week
• Shifts occur Wednesdays through Saturdays 9am – 4:30pm and Sundays 11:30am-4:30 pm

Additional shifts may be available on occasion during evening tours or events

POSITION OVERVIEW:

As a Visitor Service Assistant, you will spend each shift welcoming guests and creating a lasting, positive  impression at one of the most beautiful historic sites in Linn County and the only National Historic Site in Iowa.

You will work with a team of staff and volunteers who are dedicated to sharing stories about the history of the estate with visitors and tourists to help ensure it remains a vital part of the community for future generations. This is a great opportunity for someone looking to enter the museum industry, or to become more connected to the community.

DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO:

• Create a welcoming environment for all guests, including anyone passively using the grounds, taking a tour, attending an event, or inquiring over the phone or online, and be available to provide general information about Brucemore, including wayfinding on site, site history, special events and programming, membership and donations, and other amenities.
• Provide exceptional guest service and ensure that other staff, volunteers, and vendors maintain our guest experience standards and other policies.
• Mitigate distractions and safety concerns or alert appropriate staff as necessary.  
• Provide accurate cash handling skills and operation of the cloud-based point-of-sale system, including processing admissions, memberships, donations, merchandise sales, event/program fees, and other retail transactions.
• Facilitate and deliver self-guided, guided, and special-themed tours of the mansion, grounds, outbuildings, and estate following procedures and interpretive goals established.
• Record and tabulate attendance and demographic records.
• Assist with mentoring and supervising volunteers in the content and delivery of the tour.
• Open and close the gates and buildings for visitor operations and follow site security procedures.
• Other duties as assigned.

EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS:

• Must be at least 18 years of age and have a high school diploma or GED.
• Previous customer service work experience preferred.
• Ability to stand for long periods of time, climb stairs daily, walk on uneven ground, and occasionally lift and/or carry items up to 25 pounds unassisted.

TO APPLY:

Please submit a resume by mail or email to:

Brucemore

ATTN: VSA

2160 Linden Dr. SE

Cedar Rapids, IA 52403

hiring@brucemore.org